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Customer Service |
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| ManageEngine SupportCenter Plus 7 |
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SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.
Released: 2008-12-03
License: Free
Publisher: ZOHO Corp.
Language: English, Chinese, ChineseSimplified, ChineseTraditional, Dutch, French, German, Japanese, Portuguese, Spanish
Platform: Windows, Linux
Requirements: P III 1Ghz & more, 256 MB RAM
Install: Install and Uninstall
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 Easy to use, easy to install, functional. I was happy to show it to my students as a good example of customer support software.
 ManageEngine I was looking for a web based helpdesk ticketing system that would satisfy all the demands of my business and make things easier and organized.... I have found that with ManageEngine!, thanks guys!
 ManageEngine SupportCenter Plus I have downloaded and installed the free edition ManageEngine SupportCenter Plus for trail in Windows 2000 Server. When i open the SupportCenter WebClinet menu, it went to http://localhost:8080 and display Page cannot be found. on the same machine, my iis is runnning fine. i could not locate thte Admib guide anyway for user guide. any advise please? Thanks.
| AdventnetManageEngine SupportCenter Plus 7.0 |
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SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal and Active Directory Integration.
Released: 2008-12-02
License: Free
Publisher: Adventnet Inc
Language: English, ChineseSimplified, Dutch, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish
Platform: Vista, Windows, Linux
Requirements: P III 1Ghz & more, 512 MB RAM, 200 MB Disk Space
Install: Install and Uninstall
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I like the UI and the logical way it works. It looks very nice and seems to be worth having.
 I kinda liked it. It was a little more then I needed. I run a computer repair shop, and just need a record of work done, not a ticketing system that allows others to make tickets and such. The biggest issue for me personaly, was the inability to print. Example: Make a ticket as a customer walks in with his computer, and then print out a receipt/invoice for him to take with... Then printing out an addidional one once work is complete to send with finished computer.
| LIVECHAT Contact Center 5.7.0.43 |
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LIVECHAT Contact Center is a live chat software solution to provide online customer service and support sales through website. Contact Center provides website visitors with free contact channel with the website owner, customer support or sales agents. Application helps in recognizing customer needs, monitoring web traffic and providing help with canned answers. It is a solution for companies willing to improve their communication with customers.
Released: 2009-09-15
License: $36.00
Publisher: LIVECHAT Software
Language: English, Polish
Platform: Vista, Windows, Mobile
Requirements: 128MB RAM, 20MB hard disc space
Install: Install and Uninstall
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| Live Chat Software for Customer Support 2.0 |
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Increase sales and improve customer service delivery by adding live chat to your website. Watch visitors on your website in real time. Interact proactively through chat invitations. Fully customizable visitor interfaced. One click installation within minutes. Transfer chats to other operators, use predefine responses, view visitor's geographic location, IP address, referrer and duration of chat session. 15 - day no-risk free trial.
Released: 2008-11-25
License: $9.99
Publisher: Live2Support Inc.
Language: English
Platform: Vista, Windows
Requirements: Windows or Web base on MAC & Linux
Install: Install and Uninstall
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| Web Help Desk Software for Windows 9.1.24 |
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The Web Help Desk software for Windows offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.
Released: 2009-04-16
License: Free
Publisher: Web Help Desk Software
Language: English
Platform: Vista, Windows
Requirements: Windows 2000 Server or later :: Java 5, Standard Edition
Install: Install and Uninstall
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| Web Help Desk Software for Mac OS X 9.1.24 |
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The Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.
Released: 2009-04-16
License: Free
Publisher: Web Help Desk Software
Language: English
Platform: MAC
Requirements: Mac OS X 10.4 :: Java 5, Standard Edition
Install: Install and Uninstall
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 I was looking for a more interactive software so people in the field could enter their activities directly into the system instead of sending emails to the admin.If this was available in the web help desk software and I missed it, please let me know.I also could not see or enter info into the response area after the ticket had been created.
| LiveChat 6.1.1.0 |
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LiveChat is an online chat software solution for customer service, online support and sales through website. LiveChat provides real-time data about website traffic, keywords and visitors browsing the website. It also allows to automatically engage people browsing the website with chat invitations and start chat sessions with them. LiveChat helps in recognizing customer needs, guiding them through order process and increasing online sales.
Released: 2010-12-08
License: $36.00
Publisher: LIVECHAT Software
Language: English, Chinese, Czech, Dutch, French, German, Greek, Italian, Lithuanian, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish, Turkish
Platform: Vista, Windows, MAC, Mobile
Requirements: 128MB RAM, 40MB hard disc space
Install: Install and Uninstall
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| Service Desktop Pro 2.0.8 |
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Service Desktop Pro is an integrated Business Information & Service Management Software. It is useful for small business managers,IT Service Providers, Freelancers, Consultants, Web Developers and Software Developers. It handles over 20 key business requirements including Contact Management, Leads Management, Project Management, Billing Management, Document Management, Expense Management and Customer Service Management.
Released: 2007-02-20
License: $99.95
Publisher: Webtech Softwares & Services Ltd
Language: English
Platform: Vista, Windows
Requirements: 128 MB Ram, 30 MB Hard Drive Space
Install: Install and Uninstall
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| CRMadar 3.627 |
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CRMadar lets you capture and manage a variety of information and share this information with the people who need it to efficiently do their jobs.
With CRMadar 3.0 you can have immediate access to vital customer information such as product purchases, purchase date, open issues, call history, notes and follow up activity.
eksport to excel, Ability to create a campaign and record key information,
Released: 2002-10-01
License: Free
Publisher: MADAR
Language: English, German, Polish
Platform: Windows
Install: Install Only
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how to use I couldn't work out what it was for or how to use it. A (very brief) search didn't show me any help files, tutorial etc.
 Flexible NEW Customer Management This programm is good in the following matter : You have already a business organizer and it is full of events. You dont have the mind for new customers because you cant see a clear line for new contacs. But you must look in the future for " NEW PROSPECT " This programm is for Company Managament on a higher level. But only if you have the mind to do so.
| Querybot Web Knowledgebase/FAQ 1.3 |
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Querybot adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. The system will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. Querybot records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving quality of service.
Released: 2004-12-14
License: $19.95
Publisher: Querybot Systems
Language: English
Platform: Windows
Install: Install and Uninstall
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Audio & Multimedia
